IMPORTANT INFORMATION ON RETURNING AN ITEM

When an item is delivered it must be checked within 24 hours. If the item or items have are damaged in anyway and you would like to return them then you must follow the following steps:

1. Pack the item in its original packaging to ensure it arrives back to Mr Watts safely
2. Contact Mr Watts by email or phone within 24 hours
3. The item must be posted at your own cost and you must keep proof of posting

Once the item has been returned Mr Watts will have the item fully inspected and, as long as the goods have been returned as required your refund will be issued which will also include the postage costs.

All lighting products under warranty will be inspected once returned before a new item is sent out. This also includes any parts. If any lighting products under warranty have been mistreated or incorrectly installed the item will be returned at the customers cost.

All light bulbs which are supplied free with the fittings and all other lamps will not be replaced as they are not covered by warranty. If a light bulb arrives broken which is not included with the light fixture you must notify us within 24 hours by writing. On receiving this information we will at our discretion replace the light bulb.

UNWANTED PRODUCTS

You will have 7 working days after you receive the items to cancel your contract. You must ensure that the item has not been assembled, modified or fitted. The item must be available for sale so it must be returned it is original packaging.

You must contact us by email or phone to request this cancellation and one of our advisors will only be happy to help you deal with this quickly and efficiently.

If the goods have already been dispatched and you decide you want to cancel, the items will have to be returned in its original packaging to ensure safe arrival at your own cost.

Once the item has been returned as requested and your order has been cancelled, your refund will be auctioned within 30 days. If you do not return the goods, you will incur all costs for the recovery of the item or items.